Shop, Other, Options ★ Support
If you have lost your account or simply want to contact the staff you can do so via their contact page.
You can contact them ingame too via other -> support.
However, if you have lost your account you have to contact them via the webpage.
If you click on "send mail" an automatically generated email form will pop up. Just fill the missing things out.
No matter where you contact the staff, the email has to be in japanese. They won't take care of emails which aren't in japanese.
If you're writing them via the webpage because you have lost your account you can copy this form.
・アプリを始めた日 → [ ] 年 [ ] 月 [ ] 日
・生年月日 → [ ] 年 [ ] 月 [ ] 日
・最後にログインした日時 → [ ] 年 [ ] 月 [ ] 日
Translation of that would be
To whom it may concern,
Because of an error I had to re-install the game. I was not able to generate a transfer code and lost my account. Is it possible to recover it?
The data of my account was
・Day you started the game → [ ] year [ ] month [ ] day
・User ID →
・Birthday → [ ] year [ ] month [ ] day
・Rank at that time →
・Name of I-Chu’s possessed →
(The card name should be like this 【R】愛童 星夜(ジャパニーズ歌舞伎☆) and you need to say how many copies of that card you have which is [number of copies]枚)
・The text used as self introduction in your profile →
・Last day you logged in → [ ] year [ ] month [ ] day
・New user ID →
・Used terminal →
・Other information about playing →
I apologize for my poor Japanese. Thank you very much!
If you should not know one of these you can add in 分かりません [I don't know] or 忘れました [I forgot].
If you should attach a screenshot of your cards to the mail add in メールにスクリーンショットを添付しました [I attached screenshots to the mail] into the field where it's asked about your cards.
Listing 3-5 cards in the field where they ask for your cards should be enough.
After you sent the mail you might receive a mail instantly, saying that the staff will take care of your mail asap.
It might take them up to 3 days to send you a mail with your new transfer code back.